Our Commitment to Customer Satisfaction
At Shoes Carpet Care, we are committed to providing exceptional carpet and rug cleaning services. We stand behind our work and want every customer to be completely satisfied with our services.
Service Satisfaction Policy
Quality Assurance
We strive to meet or exceed customer expectations with every service. If you are not satisfied with our work, please contact us within 48 hours of service completion so we can address your concerns.
Re-cleaning Services
If you are not satisfied with the cleaning results, we will:
- Return to re-clean the affected areas at no additional charge
- Use alternative cleaning methods if appropriate
- Apply additional treatments as needed
- Work with you to achieve satisfactory results
Refund Eligibility
Full Refunds
Full refunds may be provided in the following circumstances:
- Service was not performed as scheduled without prior notice
- Significant damage occurred due to our negligence
- Service was cancelled by us due to equipment failure
- Inability to access property due to our error
Partial Refunds
Partial refunds may be considered when:
- Only portion of scheduled service was completed
- Service quality did not meet reasonable expectations
- Customer cancellation with less than 24 hours notice
- Weather-related service limitations
Refund Limitations
No Refund Situations
Refunds will not be provided in the following cases:
- Pre-existing stains or damage that cannot be improved
- Natural wear patterns or traffic lanes
- Color bleeding from non-colorfast dyes
- Shrinkage of natural fiber rugs
- Customer dissatisfaction with carpet appearance after proper cleaning
- Longer than expected drying times due to environmental factors
Service Limitations
Our cleaning services have natural limitations that do not qualify for refunds:
- Some stains may be permanent and cannot be completely removed
- Heavily soiled carpets may require multiple cleanings
- Pet odors may require specialized treatment beyond standard cleaning
- Antique or delicate rugs may have inherent limitations
Refund Process
How to Request a Refund
- Contact us within 48 hours of service completion
- Provide detailed description of the issue
- Allow us opportunity to inspect and re-clean if appropriate
- Submit formal refund request if issue cannot be resolved
Refund Timeline
- Refund requests will be reviewed within 5 business days
- Approved refunds will be processed within 7-10 business days
- Refunds will be issued to the original payment method
- Credit card refunds may take 1-2 billing cycles to appear
Cancellation Policy
Customer Cancellations
- 24+ hours notice: Full refund of any prepayment
- Less than 24 hours: 50% cancellation fee may apply
- Same day cancellation: Full trip charge may apply
- No-show: Full service charge may apply
Company Cancellations
If we must cancel your appointment:
- Full refund of any prepayment
- Priority rescheduling at your convenience
- Discount on rescheduled service if applicable
Emergency Services
Emergency water extraction services have different terms:
- Emergency response fee is non-refundable
- Service charges apply for work performed
- Insurance claims may affect refund eligibility
- Documentation provided for insurance purposes
Commercial Services
Commercial cleaning contracts may have specific refund terms:
- Contract terms supersede general refund policy
- Partial refunds for incomplete service areas
- Service credits may be offered instead of cash refunds
- Recurring service adjustments available
Dispute Resolution
If you disagree with our refund decision:
- Request review by management
- Provide additional documentation if available
- Consider mediation for significant disputes
- Final decisions will be made within 30 days
Contact Information
To request a refund or discuss service concerns:
- Phone: (712) 203-1218
- Email: sylviaschmitt@rugcleanpros.com
- Address: 97 Quail Ridge Rd, Sergeant Bluff, IA 51054-8015
- Business Hours: Monday-Friday 8:00 AM - 6:00 PM
Policy Updates
This refund policy may be updated periodically. Changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of any policy changes.
Legal Compliance
This refund policy complies with applicable consumer protection laws in Iowa and the United States. Your statutory rights are not affected by this policy.